Sunday 29 April 2012
08:00 – 16:00: Pre-Congress APCO Institute Course:Surviving Stress in Emergency Communications: Recognition, Reduction & Management
Presented by Gary Thomas
(Additional fee required during registration - Space Limited)
Stress is one of the most common words used in society today and something that each one of us will experience at some point in our life. Stress affects people of all ages, professions and life situations. However, Emergency Communications as a profession is inherently stressful with the various demands placed upon them by nature of the profession. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact.
Monday 30 April 2012
08:00 – 16:00: Pre-Congress APCO Institute Course: Effective Communcations Training Officer Program
Presented by Gary Thomas
(Additional fee required during registration - Space Limited)
An innovative training program for a Communication Center is an essential component for the telecommunicator trainee to be successful. The effectiveness of this program will solely be based upon your dedication and the department’s commitment to the program. Each must have a full understanding of the program along with the roles and responsibilities to improve the quality of telecommunicators that go through this program. Training programs need to focus on performance and have a system to effectively evaluate and document performance. Such training programs are known as performance based training programs and have become the standard for the emergency communication industry.
This course will give an overview of an Effective Communications Training Officer Program, review the ANSI standard and provide information on how to start implementation in your department.
Tuesday 1 May 2012
09:00 – 10:30: Opening Session & Keynote Address
10:45 – 11:45: Educational Session
13:00 – 16:00: P25 v TETRA Roundtable
This is an opportunity to gather with professional peers to discuss and learn more about P25 and TETRA radio standards. Topics for the roundtable include:
- General characteristics
- functional aspects
- radio coverage considerations
- costs
Phil Kidner, TETRA Association CEO, will join the Congress to participate in the roundtable.
Wednesday 2 May 2012
09:00 – 10:00: Keynote Address
10:00 – 12:00: LTE Workshop (Presentation Theater in Exhibit Hall)
10:45 – 11:45: Educational Session
13:00- 14:00: Educational Session: ASAP to the PSAP: Using the Automated Secure Alarm Protocol to Reduce 9-1-1 PSAP Processing Time for Alarm Notifications from Alarm Monitoring Companies
Presenters: George Baker, OnStar & Steve Wisely, APCO International
Exciting momentum is building following the successful implementation of the Automated Secure Alarm Protocol (ASAP) in Houston, Texas in 2011. Nlets, the CSAA and APCO joined forces to implement an ANSI-approved standard, proven to reduce 9-1-1 processing times and response times, and eliminate mistakes, miscommunications, and telephone calls between alarm monitoring companies and PSAPs. ASAP offers a likelihood of increased law enforcement apprehensions, fires more quickly extinguished, and more lives saved. A new CSAA Message Broker will streamline the connectivity of hundreds of alarm monitoring companies offering participation opportunities for additional PSAPs. Phase II will offer video confirmation of crimes-in-progress.
14:30 – 15:30: Educational Session
15:00 – 15:30: Presentation Theater (Exhibit Hall)
15:30 – 16:30: Educational Session: Dispatcher Assisted CPR- A Critical Link to Saving Lives
Presenter: Gary Thomas
Dispatchers are the first contact a person calling 9-1-1 for a medical emergency has with the EMS System. Time from collapse to the initiation of CPR is a critical factor in determining survival from out-of-hospital cardiac arrest. This session will discuss the many benefits of establishing a Dispatcher Assisted CPR program at your Communication Center as well as provide you with the steps to begin implementing the program.
Thursday 3 May 2012
09:00 – 10:30: Opening Session & Keynote Address
10:00 – 10:30: Presentation Theater (Exhibit Hall)
10:45 – 11:45: Educational Session: Emergency services use of technology to respond to riots in London 2011
Presenters: Alan House, Sue Lampard and Ian Readhead
Communication during incidents of large scale rioting is central in order to protect life and manage the return to normality. This presentation will cover the actions of the emergency services and will include a review of the technologies used to deploy 16,000 police officers and the London Fire Brigade who were faced with more fire incidents than at any time since the Second World War. Finally, the impact that social networks are having both in relation to raising the expectation of immediate solutions being achieved by the emergency services and also exploitation by those who wish to continue to riot.
13:00 – 14:00: Educational Session
14:30 – 15:30: Educational Session
15:00 – 15:30: Vehicle Demonstration
15:30 – 16:30: Educational Session
16:30 – 17:00: Closing Session
